Television Guide

TV Buying Guide

Jargon Buster

SD – Standard Definition, this is the term given to the current TV broadcast picture quality.

HD – High Definition, a better picture quality than your standard TV Broadcast, up to a 4x Clearer picture than SD.

HD Ready – The equipment is capable of accepting A High Definition Picture via a Separate item plugged in Via HDMI, Resolution 720P.

Full HD – The equipment is Capable of accepting A HD Picture Via a Separate item Plugged in Via HDMI, Resolution 1080P.

Resolution (720/1080p) – This will determine the overall HD picture quality you can receive. 1080p will give the best picture outcome. But will only affect HD pictures, SD quality wont be affected as they are a lower resolution.

LCD – Liquid Crystal Display, Type of screen, gives a Sharp and bright picture.

Plasma - Type of screen, gives a more natural colour. Very quick response time so deals with movement very effectively.

Hz – A Standard LCD/Plasma TV will run at 50Hz, If a TV shows a higher Hz rate ie 400Hz this means the TV will display a smoother and clearer picture especially when viewing sport.

Freeview – Digital TV service, this gives you your digital channels via an aerial*.

Freeview HD – Digital TV service, this gives you your digital channels but adds the capability of receiving HD Broadcasts via an aerial**

Freesat – Digital TV Service, This gives you your digital channels via a Dish.

Freesat HD – Digital TV Service, This gives you your digital channels but adds the capability of receiving HD broadcasts via a Dish.

HDMI – This is the connection for all HD equipment i.e. Bluray.

Scart – This is the connection for most non HD equipment i.e. VHS.

HDD – Hard Disk Drive.

GB – Gigabyte this is the memory size of a HDD (Hard Disk Drive), the higher the memory the more storage or time is available to record. Standard Set top boxes have from 320 – 500 GB.

TB – Terabyte this is the term for 1000 GB a massive amount of storage, generally used in HD equipment as HD requires more space per hour over SD usually by 50%.

* Aerial Upgrade may be required to receive all digital services.

** HD broadcasts only available in areas where the digital switchover has been completed.

When do I go Digital?

http://www.digitaluk.co.uk/when_do_i_switch

Fill in your details on the right for your digital switch over dates.

Digital TV Information

www.freeview.co.uk information on Freeview TV Service
www.freesat.co.uk information on Freesat TV Service
www.digitaluk.co.uk information on the Digital Switchover

Size Matters

The size of your TV is always a very personal thing, some don’t want to over power the room, and others want the biggest TV possible, however if you are unsure here is a simple guide to help you work out what size could be right for your room.

Distance away from the TV x 4 - General TV viewers watching Freeview.

For example you sit 8ft from your TV 8x4=32. So in this case you would be looking at 32” (81cm) TV.

Distance away from the TV x 6 – HD viewers watching HD Broadcast & Bluray Disks.

For example you sit 8ft from your TV 8x5=40. So in this case you would be looking at 42” (107cm) TV.


TV Setup or Connection Issues

We know sometimes it can be difficult to get all your equipment working as it should be, so we have provided below each brands support information so you can get your problem solved as soon as possible.

Please click the link for the Brand of TV you have purchased. You will find information on how to connect your TV as well as Hints and Tips to get the most out of your purchase.

Sony: http://support.sony-europe.com/index.aspx?site=odw_en_GB

Samsung: http://www.samsung.com/uk/support/main/supportMain.do

Panasonic: http://www.panasonic.co.uk/html/en_GB/Support/Downloads/220239/index.html#anker_220239LG: http://www.lg.com/uk/support/index.jsp

Alternatively you can call the Manufacturer Technical Support help lines as follows:

Sony: 0844 8466 555

Samsung: 0845 726 7864

Panasonic: 0844 844 3852

LG: 0844 847 5454

What to do if you’re experiencing a possible fault with your TV purchase?

Under the 1st Year of warranty only

If you feel that the item you have purchased from us is faulty we ask you to complete 3 simple steps before contacting us.

1. Check all your connections, making sure they are all plugged in correctly.

2. Unplug the equipment leave for 5 minutes and then plug back in.

3. Contact the manufacturer support line, make a note of any reference numbers given.


Years 2 – 5 of warranty

Please contact the Service team on Tel: 0845 2505 502