Refunds & Returns

Returns Policy

Returning Your Order

We do hope that you will be pleased with your new purchase and appreciate that you may want to check the items to ensure that they meet your full approval. In doing so however we would like to point out that you have a 'duty of care' to look after the items. Please take care not to damage the goods (or packaging where it forms part of the goods), whilst you inspect them. Should you wish to return anything bought from us (exclusions apply). View our Refund Policy below. We are happy to refund or exchange items provided they are returned within 30 days of receipt, and would ask that you also kindly return the original packaging.

Refunds will be made via the original payment method used.

If however the items are returned in a poor or damaged condition, we will seek compensation to either repair the goods or cover any loss.

Returns can be made through the following options:

Return to your nearest Oldrids & Downtown Store

Items can be returned to your nearest Oldrids & Downtown store: Simply take your original despatch note along with the goods you wish to return to the customer collections point between the following times: Mon - Fri 9.30am - 5.00pm, Sat 9.00am - 6.00pm, Sun 10.00am - 5.00pm. We have our own dedicated team who will apply the refund to your card thereafter. Funds can take up to 5 working days to reach your account.

Returns Via Royal Mail

• To tell us about the product you want to return please email despatchonline@oldrids.co.uk including your order number, stock number, the reason for the return and whether you want a refund or a replacement.

• We will email you back with instructions for returning by Royal Mail

We recommend that a verifiable method of return delivery is used, as proof of posting cannot be taken as proof of receipt.

• For larger items we can arrange for a courier to come and collect the product you wish to return and will discuss collection charges with you at the time.

How long will it take to receive a refund from returned products?

We will refund the price of the item to the purchaser or exchange it as soon as it is received by us. This will usually reach the account within 7 working days. Timing will however depend on the speed with which your credit/debit card company process the credit. A refund of the delivery charges will be given in the instance of incorrect, damaged or faulty goods.

PLEASE NOTE: The returns instructions above relate to purchases made through www.oldrids.co.uk. If you wish to return items purchase at any of our stores please return the item along with a valid receipt to the original store.

Recycling electrical and electronic products - what you need to know.

With effect from July 2007, the UK?s Waste Electrical and Electronic Equipment (WEEE) Regulations require that all retailers both actively assist in delivering a UK wide WEEE collection infrastructure and encourage their customers to participate in recycling.

This is one of the fastest growing waste streams in the UK and the WEEE Directive aims to minimise the amount of WEEE households throw out with their general rubbish. By keeping WEEE separate from other waste it can be treated, the hazardous substances can be removed and a large amount of waste can be recycled rather than sent to landfill. We all have a part to play in protecting our environment for future generations.

To assist customers in remembering that electronic goods can be recycled all Electronic and Electrical Equipment (EEE) of this type is now marked with a crossed out wheelie bin symbol.

As a distributor of EEE Oldrid & Co., must facilitate the take-back of household WEEE from UK consumers so when you purchase replacement electrical items from our store, as part of our service we are happy to dispose of your equivalent old item for you. Simply return your old item to your nearest store where we will be happy to ensure it is disposed of correctly.

If your old piece of electronic equipment is still in a good working condition or could be repaired for further use, please consider donating it to a charitable organisation or by giving it to someone else in need. By extending the lifetime of your old equipment you are also contributing to the efficient use of resources and avoiding additional waste. You can find your nearest recycling points and helpful recycling tips for electrical goods by visiting www.recycle-more.co.uk.

Proof of purchase of new electrical item is required.
Terms and conditions apply.

Refund Policy

We do hope you will be pleased with your new purchase and appreciate that you may want to check the items to ensure that they meet you’re full approval. In doing so however we would like to point out that you have a 'duty of care' to look after the items whilst you inspect them and decide whether or not to keep them. Please take care not to damage the goods (or packaging where it forms part of the goods), whilst you inspect them. We are happy to refund or exchange items provided they are returned within 28 days of receipt, and would ask that you also kindly return the original packaging.

If however the items are returned in a poor or damaged condition, we will seek compensation to either repair the goods or cover any loss.

No refund or exchange will be given without a receipt/despatch note or other proof of purchase.*

Refunds will be made via the original payment method used. This will usually reach the account within 7 working days. Timing will however depend on the speed with which your credit/debit card company processes the credit.

* Exclusions

For hygiene reasons we are unable to give refunds or exchanges on perishable goods, pierced jewellery, duvets, pillows or on swimwear if the hygiene seal is not in place or has been broken.

Due to their perishable nature Food and Alcohol which carries a 'use by date', may not be returned.

Delivery Charges

When a product is faulty or damaged we will refund your original delivery charge. Where unwanted goods are being returned, the original delivery charge will not be refunded.

*None of the above conditions affect your statutory rights when goods are faulty, or not as described. For your rights of cancellation under the Consumer Rights Act please see our Terms & Conditions.

For further information about your statutory rights contact your local authority Trading Standards Department or Citizens' Advice Bureau.