FAQs
Q. What payment types can I use to shop online?We’ve tried to make it as easy as possible for you to shop online at Oldrids, so we accept: Visa, MasterCard, Visa Debit Card, MasterCard Debit Card, Maestro and Solo as payment types. Q. Is it safe to shop online at Oldrids?We’ve taken every possible step to make our site as secure as possible for your peace of mind. We use the very latest SSL encryption technology and we take the security of your personal data very seriously. For more information, please read our Privacy Policy and Terms & Conditions sections. Q. What will happen when I place my order online?When you’ve placed your order, you’ll get emails at each of the following stages: Q. When will you take payment for my order?We’ll take payment from you when we’ve despatched your order and not before. Q. What if I have a problem placing my order online or I’m not sure it’s gone through?If you receive confirmation email then your order has gone through okay. If you haven't had any emails, go to the “My Account” section of the website and click on ORDER HISTORY. If your order doesn't appear on the list, you will need to place it again. If you aren't sure or need some help, contact Customer Services. Q. Can I amend or cancel an order once I’ve placed it?Unfortunately, once your order has been placed, you can’t change or cancel it, so you should make sure you review it carefully as you go through the checkout process. If you want to cancel an order, simply take your original despatch note along with the goods you wish to return to the Customer Collections Point at Downtown Distribution Centre, Great Gonerby Junction, A1 Grantham NG32 2AB between the following times: Mon - Fri 9.30am - 5.00pm, Sat 9.00am - 6.00pm, Sun 10.00am - 5.00pm. Q. What delivery options do you offer and how much do they cost?We charge the same amount for delivery no matter how many items you order – so you can order as much as you like! Q. Can I have my order delivered to multiple addresses?Yes, you can ask for your order to be delivered to multiple addresses. In order to do so, click on the Delivery to Multiple Addresses link presented in the Delivery section of the checkout process. You will be able to define the desired delivery address per each of the items in your basket. Q. Are there any areas of the UK you can’t deliver to?
We currently offer delivery to mainland UK only and do not deliver on Public Holidays. At present we do not offer 'Next Day Delivery' to the following post codes: AB31 - AB56, FK19 - FK21, IV1 - IV63, HS1 - HS9, KA27 - KA28, KW1 - KW17, PA20 - PA78, PH1 - PH50, ZE1 - ZE3. Q. Can I track the status of my order?You can review the status of your order at any time by logging into the “My Account” section of our site and clicking on the relevant “VIEW ORDER” link. If you have selected our standard delivery service you can also track the status of your delivery by clicking on the “Track My Order” link. If you have trouble finding out the status of your order or tracking its progress, please contact Customer Services. Q. Can I place an order online and pick it up from an Oldrids store?Unfortunately we do not offer this service at the moment. Q. What’s the returns policy for products bought online?Returning Your OrderWe hope you will be pleased with your purchase. Should you wish to return anything bought from us (excluding those that are noted as non-returnable). Click here to view our Refund Policy. We will be happy to refund or exchange a product provided it is in fully re-saleable condition. Returns should be made within 28 days of receiving your goods, and in the original, undamaged packaging. Refunds will be made via the original payment method used. If we find that the product has not been returned to us in fully resaleable condition, we reserve the right to refuse a refund on the item, or deduct any amounts due by way of compensation to either repair the goods or to cover any loss. Returns can be made through the following options: Items may be returned to:Downtown Distribution Centre Returns Via Royal Mail• To tell us about the product you want to return please email despatchonline@oldrids.co.uk including your order number, stock number, the reason for the return and whether you want a refund or a replacement. • We will email you back with instructions for returning by Royal Mail We recommend that a verifiable method of return delivery is used, as proof of posting cannot be taken as proof of receipt. • For larger items we can arrange for a courier to come and collect the product you wish to return and will discuss collection charges with you at the time. How long will it take to receive a refund from returned products?We will refund the price of the item to the purchaser or exchange it as soon as it is received by us. This will usually reach the account within 7 working days. Timing will however depend on the speed with which your credit/debit card company process the credit. A refund of the delivery charges will be given in the instance of incorrect, damaged or faulty goods. PLEASE NOTE: The returns instructions above relate to purchases made through www.oldrids.co.uk. If you wish to return a purchases made at one of our 4 stores please return the item along with a valid receipt to the original store. Q. How can I contact Customer Services?Should you require further assistance, you can contact Customer Services by: • Email: servicesonline@oldrids.co.uk • Post: oldrids.co.uk, Great Gonerby Junction, A1 Grantham, Lincolnshire NG32 2AB • Telephone: 0845 2505502 Q. Are all of the products from Oldrids available to buy online?Ultimately it is our intention to offer our extensive range of instore products for sale online. Due to the shear extent of ranges that we currently offer we have taken the decision to introduce additional product categories over the coming months. In the meantime we hope you enjoy browsing our current online range. |
>> What payment types can I use to shop online? >> Is it safe to shop online at Oldrids? >> What will happen when I place my order online? >> When will you take payment for my order? >> What if I have a problem placing my order online or I’m not sure it’s gone through? >> Can I amend or cancel an order once I’ve placed it? >> What delivery options do you offer and how much do they cost? >> Can I have my order delivered to multiple addresses? >> Are there any areas of the UK you can’t deliver to? >> Can I track the status of my order? >> Can I place an order online and pick it up from an Oldrids store? >> What’s the returns policy for products bought online? >> How can I contact Customer Services? >> Are all of the products from Oldrids available to buy online? |
