Complaints Policy

As a company we always pride ourselves on the level of service that we provide and are always saddened to hear of any instance where we may have not met our customers expectations.

If you are unhappy with items purchased or with the level of service provided, in the first instance

  • For orders placed online, please email or phone 01476 590239
  • For orders placed in store, please contact the relevant store using the email address or phone number shown on the Our Stores page

Our teams are committed to dealing with your concerns as quickly as possible and will respond within 2 working days (or sooner) and provide a full response within 5 working days.


However should this not be the case or in an unlikely event, that we have been unable to resolve your issue, then the matter can be referred to RetailADR. RetailADR is an Alternative Dispute Resolution (ADR)