FAQs

What payment types can I use to shop online?

We’ve tried to make it as easy as possible for you to shop online at Oldrids, so we accept: Visa, MasterCard, Visa Debit Card, MasterCard Debit Card, Maestro and Solo as payment types.

Is it safe to shop online at Oldrids?

We’ve taken every possible step to make our site as secure as possible for your peace of mind. We use the very latest SSL encryption technology and we take the security of your personal data very seriously. For more information, please read our Privacy Policy and Terms & Conditions sections.

What will happen when I place my order online?

When you’ve placed your order, you’ll get emails at each of the following stages:
1. Order Confirmation - this lets you know we've received your order and it's being processed.
2. Despatch Confirmation - this confirms that your order is on its way to you.

When will you take payment for my order?

For all in stock purchases payment will be taken once we’ve despatched your order and not before.

For special order purchases you will be given the choice to pay in full or pay a 20% deposit both of which will be taken once your order has been placed with our suppliers. If you opt to pay the 20% deposit the remaining 80% will be taken upon dispatching your order.

What if I have a problem placing my order online or I’m not sure it’s gone through?

If you receive confirmation email then your order has gone through okay. If you haven't had any emails, go to the “My Account” section of the website and click on "My Orders". If your order doesn't appear on the list, you will need to place it again. If you aren't sure or need some help, contact Customer Services.

Can I amend or cancel an order once I’ve placed it?

In some circumstances we may be able to cancel your order, so please call us on 03452 505502. However, if you've received email confirmation that your order has already been despatched or delivered, then you’ll need to follow our returns procedure in the event of any unwanted products. You can also of course return them to your nearest Oldrids & Downtown Store.

What delivery options do you offer and how much do they cost?

We charge the same amount for delivery no matter how many items you order – so you can order as much as you like!

Can I have my order delivered to multiple addresses?

Yes, you can ask for your order to be delivered to multiple addresses. In order to do so, click on the Delivery to Multiple Addresses link presented in the Delivery section of the checkout process. You will be able to define the desired delivery address per each of the items in your basket.

Are there any areas of the UK you can’t deliver to?

We currently offer delivery to mainland UK only and do not deliver on Public Holidays. At present we do not offer 'Next Day Delivery' to the following post codes: AB31 - AB56, FK19 - FK21, IV1 - IV63, HS1 - HS9, KA27 - KA28, KW1 - KW17, PA20 - PA78, PH1 - PH50, ZE1 - ZE3.

Can I track the status of my order?

You can review the status of your order at any time by logging into the “My Account” section of our site and clicking on the “My Orders” link.

If you have selected our standard delivery service you can also track the status of your delivery by clicking on the “Track My Order” link.

If you have trouble finding out the status of your order or tracking its progress, please contact Customer Services.

Can I place an order online and pick it up from an Oldrids store?

Unfortunately we do not offer this service at the moment.

What’s the returns policy for products bought online?

Returning Your Order

We hope you will be pleased with your purchase. Should you wish to return anything bought from us (excluding those that are noted as non-returnable).Click here to view our Refund Policy. We will be happy to refund or exchange a product provided it is in fully re-saleable condition. Returns should be made within 28 days of receiving your goods, and in the original, undamaged packaging.

Refunds will be made via the original payment method used.

If we find that the product has not been returned to us in fully resaleable condition, we reserve the right to refuse a refund on the item, or deduct any amounts due by way of compensation to either repair the goods or to cover any loss.

Returns can be made through the following options:

Items may be returned to:

Downtown Distribution Centre
Great Gonerby Junction, A1 Grantham NG32 2AB

Simply take your original despatch note along with the goods you wish to return to the Customer Collections Point between the following times: Mon - Fri 9.30am - 5.00pm, Sat 9.00am - 6.00pm, Sun 10.00am - 5.00pm. 

Returns Via Royal Mail

• To tell us about the product you want to return please email despatchonline@oldrids.co.uk including your order number, stock number, the reason for the return and whether you want a refund or a replacement.

• We will email you back with instructions for returning by Royal Mail

We recommend that a verifiable method of return delivery is used, as proof of posting cannot be taken as proof of receipt.

• For larger items we can arrange for a courier to come and collect the product you wish to return and will discuss collection charges with you at the time.

How long will it take to receive a refund from returned products?

We will refund the price of the item to the purchaser or exchange it as soon as it is received by us. This will usually reach the account within 7 working days. Timing will however depend on the speed with which your credit/debit card company process the credit. A refund of the delivery charges will be given in the instance of incorrect, damaged or faulty goods.

PLEASE NOTE: The returns instructions above relate to purchases made through www.oldrids.co.uk. If you wish to return a purchases made at one of our 4 stores please return the item along with a valid receipt to the original store.

How can I contact Customer Services?

Should you require further assistance, you can contact Customer Services by:

• Email: servicesonline@oldrids.co.uk

• Post: oldrids.co.uk, Great Gonerby Junction, A1 Grantham, Lincolnshire NG32 2AB

• Telephone: 03452 505502
(Mon - Fri 9.30am - 5.00pm, Sat 9.00am - 6.00pm, Sun 10.00am - 5.00pm).

Are all of the products from Oldrids available to buy online?

Ultimately it is our intention to offer our extensive range of instore products for sale online. Due to the sheer extent of ranges that we currently offer we have taken the decision to introduce additional product categories over the coming months. In the meantime we hope you enjoy browsing our current online range.

How long do I have to return an item?

If you are unhappy with your purchase please let us know. Unless faulty, you have up to 28 days from the date of receipt of purchase to return this to us.

How long will it take to get a refund?

As soon as we receive the goods to be returned, we'll credit your debit or credit card. The funds will usually reach your account within 7 working days. Ensure you obtain proof of postage from your post office and retain it until we have received your item and actioned the refund. There is no need to contact us to inform us that you have sent an item back for a refund. Once we have received the goods, we will automatically action your refund.