Product Queries - FAQs

Any item on our website that is available to buy, is either in-stock in our business or is available to order from our suppliers. From time to time, this stock figure might be inaccurate but this is on very rare occasions, and we will be in contact with you, if this happens.

Although we do have thousands of products available online, the full range across all of our stores is not available online. If you would like to enquire about a product that you have seen in our stores, or any other product, then please do contact us and we can confirm your best option to purchase that product.

We regularly update our lead times on available to order products so we believe these to be as accurate as possible. On occasion there may be unforeseeable delays but we will endeavour to be in touch with you as soon as possible in these circumstances. 

It is crucial that you check your furniture will fit into your house and your room, before you order. Please measure all doors, stairways, and the chosen space as carefully as possible.

Downtown cannot accept responsibility for furniture not fitting, as ultimately it is up to you, the customer, to measure. If the worst happens and your delivered furniture won’t fit in, we can offer advice on what to do next. Please note that there is a charge for return of furniture back to us, which is payable by the customer in these circumstances. If you are concerned about furniture due to be delivered, that may not fit, then please contact us.