FAQs

What payment types can I use to shop online?

We’ve tried to make it as easy as possible for you to shop online at Oldrids, so we accept: Visa, MasterCard, Visa Debit Card, MasterCard Debit Card, Maestro, Solo and PayPal as payment types.

Is it safe to shop online at Oldrids?

We’ve taken every possible step to make our site as secure as possible for your peace of mind. We use the very latest SSL encryption technology and we take the security of your personal data very seriously. For more information, please read our Privacy Policy and Terms & Conditions sections. Credit and debit card payments are processed via a secure financial platform called SagePay whilst Paypal transaction are fully protected under the PayPal Transaction Policy

What will happen when I place my order online?

When you’ve placed your order, you’ll get emails at each of the following stages:
1. Order Confirmation - this lets you know we've received your order and it's being processed.
2. Despatch Confirmation - this confirms that your order is on its way to you.

When will you take payment for my order?

For Credit & Debit Card transactions, payment will be taken once we have despatched your order and not before. For PayPal transactions, payment will be taken immediately once you have placed your order.

For special order purchases with a delivery estimate of longer than 28 days, you will be given the choice to pay in full or pay a 20% deposit, which can be taken once your order has been placed with our supplier. If you opt to pay the 20% deposit first, the remaining 80% will be taken in order to despatch your order once it arrives in stock.

What if I have a problem placing my order online or I’m not sure it’s gone through?

If you receive a confirmation email then your order has gone through without a problem. If you don’t get an email within 30 minutes of placing your order Contact customer services via servicesonline@oldrids.co.uk or 03452 505502

Can I amend or cancel an order once I’ve placed it?

In some circumstances we may be able to cancel your order, so please call us on 03452 505502. However, if you've received email confirmation that your order has already been despatched or delivered, then you’ll need to follow our returns procedure in the event of any unwanted products. You can also of course return them to your nearest Oldrids & Downtown Store.

What delivery options do you offer and how much do they cost?

Standard delivery for non-furniture orders under £50 is £3, but is free if you spend over £50.

We also offer a next day delivery service which is £6 for orders placed before 11 AM.

Furniture and large item delivery is £19, but is free for orders over £3000.

Unsure if your order will be a large item? Get in touch via servicesonline@oldrids.co.uk or 03452505502

Can I have my order delivered to multiple addresses?

Your order must be delivered to one address, however this can be a different address to the billing address.

Are there any areas of the UK you can’t deliver to?

We currently offer delivery to mainland UK only and do not deliver on Public Holidays. At present we do not offer 'Next Day Delivery' to the following post codes: AB31 - AB56, FK19 - FK21, IV1 - IV63, HS1 - HS9, KA27 - KA28, KW1 - KW17, PA20 - PA78, PH1 - PH50, ZE1 - ZE3.

If you are unsure whether your postcode matches our criteria, please email servicesonline@oldrids.co.uk and one of our team will discuss your delivery requirements with you.

Can I track the status of my order?

You can review the status of your order at any time by logging into the “My Account” section of our site and clicking on the “My Orders” link.

If you have selected our standard delivery service you can also track the status of your delivery by clicking on the “Track My Order” link.

If you have trouble finding out the status of your order or tracking its progress, please contact Customer Services via servicesonline@oldrids.co.uk or 03452505502

Can I place an order online and pick it up from an Oldrids store?

We offer a click & collect service from our Downtown Grantham Superstore and Downtown Garden Centre for all of our products that you can purchase via our website.

What’s the returns policy for products bought online?

For information on our refunds and returns policy please click here

How can I contact Customer Services?

Should you require further assistance, you can contact Customer Services by:

• Email: servicesonline@oldrids.co.uk

• Post: oldrids.co.uk, Great Gonerby Junction, A1 Grantham, Lincolnshire NG32 2AB

• Telephone: 03452 505502
(Mon - Fri 9.30am - 5.00pm, Sat 9.00am - 6.00pm, Sun 10.00am - 5.00pm).

Are all of the products from Oldrids available to buy online?

No, the current range across all of our stores is not available online. If you would like to enquire about a product that you have seen in our stores, or any other product, then please do contact us and we can confirm your best option to purchase that product.

How long do I have to return an item?

If you are unhappy with your purchase please let us know. Unless faulty, you have up to 28 days from the date of receipt of purchase to return this to us.

How long will it take to get a refund?

For full details of our refund policy please click here